Shipping Policy
At Yingxiang, we are committed to delivering your orders with the care and cultural pride that our garments embody. Every shipment is treated as an extension of our philosophy—intentional, elegant, and reliable.
We offer both domestic and international shipping options to accommodate customers worldwide. Our products are crafted with precision and packaged thoughtfully to ensure they arrive in excellent condition. Please read the following information carefully to understand our shipping practices and expectations.
Processing Time
All orders are typically processed within 1–3 business days. During promotional periods, new collection launches, or public holidays, processing times may be slightly extended. Each piece is inspected before dispatch to ensure it meets our quality standards.
Shipping Methods & Delivery Time
We partner with reliable logistics providers to ensure timely delivery. Estimated delivery times vary based on the destination:
- Domestic (within region): 3–7 business days
- International: 7–15 business days, depending on local customs and logistics
Delivery timeframes are estimates and not guarantees. Unexpected delays due to customs clearance, weather, or logistics disruptions may occur and are beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your location and selected delivery method. We periodically offer free shipping promotions, which will be clearly stated on our website.
Customs & Import Duties
For international orders, customs duties and taxes may apply depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can monitor the delivery status directly through the carrier's website. Please allow up to 48 hours for the tracking information to become active.
Shipping Delays & Lost Packages
While we strive to ensure timely delivery, we cannot be held responsible for delays once the package leaves our fulfillment center. In rare cases where a package is lost in transit, please contact us immediately. We will initiate an investigation with the carrier and assist in finding a resolution.
Incomplete or Incorrect Addresses
Please ensure your shipping address is complete and accurate. Orders returned to us due to incorrect or incomplete addresses may incur additional shipping fees to be resent. We are not responsible for delays or losses caused by incorrect shipping details provided at checkout.
Returns Due to Delivery Refusal
If a shipment is refused upon delivery and returned to us, any applicable return shipping and restocking fees will be deducted from your refund. We encourage you to accept delivery and contact us if there are any concerns about your order.
Contact Us
For questions regarding shipping, delivery timelines, or tracking issues, feel free to contact us at:
[email protected]
Our customer support team is always ready to assist you in resolving shipping concerns with clarity and care.