Refund and Returns Policy
At Yingxiang, we believe in providing garments that carry both artistic integrity and traditional craftsmanship. If for any reason you are not completely satisfied with your purchase, we offer a flexible and respectful return policy to ensure your experience with us remains smooth and satisfying.
Eligibility for Returns
You may request a return or refund within 14 days of receiving your order. To qualify, the item must be:
- Unworn, unwashed, and in original condition
- With all original tags and packaging intact
- Free from damage, stains, or strong odors
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These include:
- Undergarments
- Final sale or discounted items
- Customized or personalized pieces
Return Process
To initiate a return, please contact us via email at [email protected] with your order number and reason for return. Once approved, we will provide you with detailed return instructions.
Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., incorrect or defective item).
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your financial institution.
Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item, please return the original for a refund and place a new order for the preferred item or size.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the issue and your order details. We will investigate and offer a replacement or refund as appropriate.
Late or Missing Refunds
If you haven’t received your refund within the expected time, please check with your bank or credit card provider. If the issue persists, feel free to contact us for assistance.
Responsibility & Fairness
We strive to approach each return request with fairness and transparency. However, repeated return abuse or suspicious behavior may result in account restrictions.
Contact Us
For further questions or return requests, please reach out at:
[email protected]
We appreciate your understanding and support of Yingxiang’s commitment to timeless design and traditional values.